OVERVIEW
Aim Transportation Solutions manages dozens of distinct fleets, each with its own operating needs, billing rules, and customer expectations. To support that complexity, Aim needed more than a one-size-fits-all telematics system. They needed a flexible platform that could adapt by fleet, support custom workflows, and give their team the freedom to choose the right tools for the job.
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Managing 60+ distinct fleets that all operate and bill differently made the lack of flexibility even harder to absorb. Aim's complexity meant their operations would never fit neatly into a single, rigid system. Solving a problem this size would take more than new software. It would take a true technology partner, one willing to stand beside Aim through the challenges of a large-scale implementation.
Aim's previous system created daily roadblocks:
Faster Support at Scale: Aim needed a partner who could help resolve issues quickly without forcing their internal team to become frontline support.
A Simpler Driver Experience: Aim needed an interface that made onboarding and training easier across a diverse driver base.
Better Access to Real-Time Data: Aim needed easier access to operational data so teams could improve billing, payroll, and business performance.
“We really just could not get the information out of it that we needed to be able to advance ourselves and advance our company goals. . . we were looking for somebody that could help us be better." — Kim Slater, Director, Logistics & Billing
Aim partnered with Platform Science to bring its fleet technology closer to the way its business actually runs. With different operations, customer requirements, and billing models to support, Aim needed a platform that gave its teams more control over the tools, workflows, and data moving across the business.
Platform Science provided a flexible foundation that helped Aim simplify work for drivers, support custom processes, and give each fleet access to the right capabilities.
Choice Across the Business: Platform Science’s marketplace approach gave Aim the flexibility to choose the right apps and capabilities for each part of the business, instead of forcing every fleet into the same fixed technology stack.
Workflows Built Around Aim: Aim’s IT team can build and adapt workflows around how the company actually operates, including processes that support dispatchers, billing teams, drivers, and customers.
A Platform Ready for the Road Ahead: With an open ecosystem and technology designed to evolve, Aim gained a foundation that can continue adapting as its business and customer needs change.
"We are a customer that is difficult to provide service for because we are 60-plus different small fleets. The beauty of Platform Science is it allows us to look at each of those fleets as individual groups. We write these forms out, we use their workflow, and it all rolls back into our system in one smooth, seamless thing. It’s a thing of beauty."
With Platform Science, Aim Transportation Solutions gained a flexible technology foundation built around the way its business actually runs. The freedom to choose the right applications, build custom workflows, and adapt by operation has helped Aim better support drivers, dispatchers, billing teams, and customers, while creating a platform for continued growth.
"It was the idea of future-proofing through Platform Science that really drove us... We thought we would be on your system for the longest if we chose it." — Ron Bourque, VP of Safety and Risk
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